This CPD certified online session has been created by expert trainers to improve performance and effectiveness for those working in the retail environment. It is part of the wider "Retail Skills Academy" programme (see below) and can also be used as a "stand alone" module for training for this specific topic. The course uses engaging, interactive e-learning which is delivered at a brisk pace; ensuring that the full session can be completed in 20 to 25 minutes. Please contact us directly if you wish to complete all sessions.
All of the courses in this range are interactive to keep your attention and are a mixture of presenter led training, online presentations, quizzes and exercises. And at the end of each session there’s a 1-page cheat sheet to walk you through exactly what you should do when it’s time to implement the training back in the workplace – after all, that’s when the real work starts!
Contents:
Additional Selling Techniques
You’re leaving money on the table.
Have you ever heard that expression?
In sales it happens all the time when sales people fail to recognise opportunities to make higher value and/or additional sales.
In this session we show you how to recognise and take advantage of these lucrative opportunities.
Topics covered include:
- The anatomy of cross-sells and up-sells
- Why you are doing the customer a disservice by not offering these
- The biggest hurdle you must overcome to add value to your sales
- And much more…
Retail Skills
Academy:
This
course forms part of the "Retail Skills Academy", an
online training programme consisting of 18 online training
sessions from MTD Training that you can take from the comfort of your
own desktop, mobile or tablet. The main purpose of the Retail Skills
Academy is to provide a firm foundation of the key skills required in a modern
retail setting.
To achieve the
Academy certificate, you must complete all 18 sessions (within a 12 week
period) and request/complete the end of programme assessment which
consists of 30 multiple choice questions.
All 18
courses are available individually and also as a "complete"
Retail Skills Academy package (which represents best value for those wishing to
complete the full programme). Please contact us directly if you wish to
complete all sessions.
The sessions are
practical and interactive. We don’t believe in long, lecture like online
training. Instead, this programme will get you engaged from the outset.