Course Overview
Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.
Learning Outcomes:
- Learn how to develop a performance oriented team
- Learn how to set realistic targets
- Learn how to support and engage your employees
- Understand the key concepts of performance management
- Understand the role performance management plays in motivation, engagement and high performance
- Map a performance management cycle, identifying the aims and significance of each element
- Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings
Target Audience
Team Leaders & Managers