Course Overview
Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.
Key Learning Points:
- Keys to outstanding customer service
- How to assess long term value of a customer
- Understand the impact of customer service
Course Outcomes:
- Understand the impact of poor customer service on business and public sector organisations
- Understand the benefits to you of providing outstanding customer service
- Be able to identify your connection to the organisation’s customers
Target Audience
All customer facing employees