Overview
This course looks at all aspects of communication; what it is, the barriers of communication and the communication process.
Objectives
At the end of the course, trainees will be able to:
- Define Communication
- Sequence the key steps of the communication process
- Identify common barriers to effective communication
- Differentiate between effective and ineffective communication
- Appreciate the different methods of communication
- Recognise the importance of tailoring your communication to the receiver
- Take action to refine your message
- Distinguish between the 7Cs model to improve your communication